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Vertical: SIM University 2



c12
Sugar Enterprise helps SIM University increase recruitment and customer service

About HP Digital Technology:

  • SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephonysystem so agents could provide students with improved service.
  • The university also need to replace an outdated, Excel-driven solution to track opportunities anddrive marketing.

 

Challenge:

  • SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony
    system so agents could provide students with improved service.
  • The university also need to replace an outdated, Excel-driven solution to track opportunities and
    drive marketing.

 

Solution:

  • SugarCRM Enterprise edition integrated SIM University’s IP PBX solution, allowing 25 users in
    the university’s student recruitment and relations department to provide personalized, improved service.
  • Utilizing Sugar Enterprise has enabled SIM University to identify bottlenecks in resolving student
    issues and leverage Sugar’s Lead and Campaign modules for student recruitment, improving marketing
    ROI.

 

Result:

  • SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony
    system so agents could provide students with improved service.
  • The university also need to replace an outdated, Excel-driven solution to track opportunities and
    drive marketing.

 

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