Oscillosoft

Zoho Support

Post Sales Management
Help Desk Management

Complete Business Solution


Zoho Support is an online helpdesk management system which provides systematic, streamlined and accountable customer support management process.Each customer gets a customer portal access where he can add/view and converse with the support agents. It is a comprehensive web-based help desk solution which empowers your business to provide world-class customer support to your customers. It is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Single Sign On
Adding Users
Importing Contacts
Online & Web-Based
Feature Rich
Smart Price
Customize Everything
Zoho Support Features
Complete Business Solution
Single Sign On
Feature Rich
Adding Users
Smart Price
Importing Contacts
Customize Everything
Online & Web Base

Zoho Support Features

Ticket Management

Social Media Support

Report & Dashboard

Accounts & Contacts

Alert & Notification

Product Catalog

Customer Support Portal

Knowledgebase

Workflow

Security

Branding

Customization

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