Customer Management in IT & Telecommunications Industry
Distribution companies and wholesalers are faced with unique challenges and concerns as compared to other businesses.
Distributors fall under B2B (or Business-to-Business) wherein they interact with retailers, dealers, and wholesalers rather than the direct end users.
CRM systems provide huge value for distributors. From collecting customer data to improving overall customer service and tracking
transactions, CRM solutions like that of Zoho can be used to efficiently track sales and invoicing, as well as execute marketing strategies.