Take The Money and Run!

Zoho CRM has helped many businesses grow and achieve results as new technology continues to develop. Zoho Extensions are added in the CRM that can further help with business development. One of the challenges most businesses face is that they are unable to maintain and communicate with their potential leads. With all the chaos of advertisements by multiple competitors, it is difficult to hold the attention of a targeted customer and turn them into a loyal client. SMS marketing is a technique that has bridged the gap in instant communication by increasing customer reach and engagement in a cost effective way.

Did you know…

SMS messages have a whopping 98% open rate and 209% higher response rate than phone or email? Believe it! Research shows that SMS marketing grew by 92% in the B2C industry and 197% in the B2B industry from 2015 to 2017. It is also predicted that 48.7 million people in businesses will choose to receive and communicate through SMS messages by 2020. SMS marketing has been proven highly effective in establishing a direct line of communication between businesses and their customers. Most businesses use SMS marketing for billing reminders, broadcasting promotions and special offers, order and delivery notifications, and overall customer and lead management. Wouldn’t it be great to communicate with your target market using SMS messages right from your CRM?

Burst SMS extension in your Zoho CRM

Oscillosoft has developed an extension that allows you to send SMS messages from the Leads, Contacts, and Potentials modules in your Zoho CRM. This is the Burst SMS Extension. You can send custom SMS messages to individual customers or send bulk SMS to 100 customers or more at a time. Customise your messages specific for your targeted Leads and provide a personal touch to your audience directly. With Burst SMS you can make direct communication even more intimate with personalised messages.

Zoho users can install the Burst SMS extension from Zoho Marketplace and follow a few easy steps to get started. The Zoho user can trigger a customised SMS message from the CRM and with the help of the installed widget, Burst SMS will send the SMS message to the phone number of the lead or contact. When the customer replies to the SMS message, Burst SMS uses the same widget and pushes it back to Zoho CRM followed by an email notification for the user.

Benefits of Oscillosoft’s Burst SMS Extension:

Send and receive SMS from Leads, Contacts and other modules

Send a customised SMS or use a predefined SMS template

Track the conversation history of individual contacts.

See a full SMS history of event reminders and alerts

Set up automation and personalise customer names

Send SMS instantly or schedule for later, with event reminder workflows.

Field merge from your CRM Module in SMS Templates

Opt out option for your customers included with each message.

And so much more!

Burst SMS lets you create custom SMS messages that can easily be sent inside Zoho CRM. Personalised messages can be customised with your lead’s name in your message for a more personal approach to boost your customer relationship management. You can then view your SMS history, check the sender and receiver details, content of the message and the responses that you receive. This extension also lets you schedule your SMS messages ahead of time, add a specific time and date, which will automatically be saved in your SMS history with status of the schedule. With Oscillosoft’s Burst SMS extension for Zoho it is easier than ever to sync your campaign list from your Zoho CRM to a Burst SMS list, send an SMS campaign, and vice versa.

Another great feature in this extension is that you can set up event reminders. You can set a specific time and date for the Burst SMS extension to send the SMS and it will remind the receiver about a particular event through the use of a custom templates. You can even set up automation rules within Burst SMS, saving you time, money and effort while still enhancing the quality of your customer communications. You can schedule your SMS to automatically send at a time of your choosing. Your CRM can then receive SMS replies from customers and store those replies against their records for easy reference.

Show your customers you care! Here’s an example of how to use Burst SMS to send Happy Birthday messages to your customers and partners with the Automation feature:

Burst SMS and Zoho CRM help you and your business create relevant, engaging and personalised communication with your valued customers and partners. In order to keep up with the modern day demand and dynamic competition, it is important to stand out from the rest. So the million dollar question is, how can SMS marketing help YOU engage and monetise on your potential customers? Get started today and watch your business grow with Oscillosoft.

Browse through our collection of articles, user guides and FAQs from a handcrafted Knowledge Base. Start a 10-day FREE TRIAL to experience the benefits first hand.

Receive $5 worth of SMS credits once you sign up or transfer your Burst SMS account to Oscillosoft.

Tags: Burst SMS, Zoho Extensions, Zoho Services, Zoho Development, Zoho Integrations, Zoho Consultation, Widgets, Sales Management