Improve your CRM with SMS communication! Send or receive SMS from within Zoho CRM with an SMS gateway
Take your marketing and CRM automation to the next level by integrating a third-party SMS gateway, allowing you to send and receive text messages right inside Zoho CRM.
The benefits of SMS for your sales and customer relationship management are enormous. From nurturing a lead to closing a deal, booking, appointment reminders, and more. Whether you choose an individually personalized SMS or save time with a message based on a template, using SMS adds a new level to your business communications.
Many companies dismiss SMS as a secondary tactic and don’t realize its huge potential as part of a well-rounded CRM strategy. In customer relationship management it is crucial to choose communication vehicles that will reach, support and maintain your audience in a way that feels personal, genuine and thorough, offering a positive customer experience.
CRM integrated SMS also offers incredible value for customer management. Not only are text messages low cost, they can be automated to further lower your time investment. Texts can perform many crucial functions that assist in maintaining a high level of customer service and satisfaction, adding to your customer’s overall experience. From product tracking alerts, customer loyalty texts and incentive offers, to account detail management and more. SMS can elevate your CRM strategy for incredible results.
There are unlimited uses for SMS as part of your CRM strategy but some of the most popular include:
Booking
Appointment reminders
Product tracking alerts
Customer loyalty texts
Incentive offers and coupons
Account management
Nurturing Leads
Closing deals
With an SMS gateway working in partnership with your CRM, all customer SMS messages can be tracked, stored, analysed and measured. This data can be used to improve your CRM performance. The more customer data you can access, the better your service offering will become. Data collected from your text engagement can contribute to developing a stronger, better performing customer experience.
Using SMS communication integrated with your CRM can help you attain:
A high level of customer service
Lower operating costs
Usable data for marketing
Efficient account management
Administration of incentives and special offers
Customer experience tracking
Cross-selling
Retention
The great thing about our SMS integrations is they let you do all this from inside Zoho CRM. No need to log in to a separate SMS platform, or even leave your browser. Everything can be orchestrated within your Zoho CRM interface.
Think of the time and effort you’ll save running everything from one place while still enjoying the full range of added benefits of SMS communication with your customers or clients.
Not only that, Oscillosoft’s integrations allow you to save even more time by fully automating the SMS process. We can add custom triggers to send messages out automatically based on workflows, communicating seamlessly between your CRM and the SMS gateway without you having to do a thing.
Here are just a few of the ways you can use SMS for different types of business communications with our integration:
Lead
Send SMS – using Template
Send Bulk SMS – Custom
SMS based on Workflow
Event Reminder SMS
Contact
Send SMS – Custom
SMS History
Schedule single SMS
SMS OptOut
Potential
Bulk SMS – using Template
SMS Status
Schedule Bulk SMS
Personalized Sender Name
Get in touch with an Oscillosoft expert today to receive a quote for your project.
We have already integrated many popular SMS gateways.
Why not try them out and see how you benefit from adding SMS to your Zoho CRM?
Can’t find your preferred gateway? Tell us what it is and our experts will build the integration for you!
