Your customers expect a seamless experience when they interact with your business—on social media, mobile, in-store, through the call center, on your website, and when making a purchase online. And while 80% of CEOs believe their companies provide a good customer experience, only 43% of customers have had a consistent positive experience with a brand.

Part of the issue is that many companies build their processes around internal organizational silos rather than around the customer.But many companies are crippled by customer relationship management systems that are so limited in scope and capabilities that they perpetuate those information silos and fail to provide the in-depth customer insight that today’s businesses need.

A CRM strategy has the power to unlock your business potential, enhancing the new technology, processes and people that make up your organisation.

It can boost sales, generate better quality leads, galvanise your sales teams and improve customer satisfaction.

But when it’s poorly-implemented, a CRM system can become your company’s gigantic white elephant – used ineffectively, loved by nobody, and actually doing more harm than good.

The Oscillosoft CRM Health Check can help you identify exactly what is going wrong with your investment and deliver the results you were expecting.

Oscillosoft provides consultancy for a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure price and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution.

Oscillosoft’s expert team of independent CRM analysts will help you to:

• Optimise your CRM systems for success
• Understand your customers better
• Generate better quality leads
• Compile your data in a single source
• Communicate and coordinate your sales efforts
• Manage your time more effectively

• High levels of customer churn
• Data scattered throughout your business
• Opportunities missed
• Poor conversion rates
• Lack of your team members collaboration
• Customer feedback wasted

THE CONVERSATION: A SIT-DOWN WITH OUR CRM CONSULTANTS

The Oscillosoft CRM Health Check aims to identify where the current system is not being used to its fullest capacity and to better match its capabilities to your business expectations.
Our CRM analysts will get to grips with your challenges fast, working closely with your stakeholders and system users to pinpoint exactly where the problems lie – analysing documents, systems and processes to understand how your business works and how improvements could help you achieve your business vision and goals.
Ocillosoft helped 200+ business around the world including Australia, New Zealand, Singapore, USA to grow their business by using effective CRM system.

THE WORKSHOP: LEARNING TO LOVE YOUR CRM SYSTEM

We understand the importance of getting every member of your team onboard with what you’re hoping to achieve – that’s why we make sure the project goals are absolutely clear from the beginning.
Our workshops are tailored to the needs and the nature of your business, giving us the chance to interview and observe your sales teams as they carry out their daily activities. We then discuss our initial findings with key stakeholders, providing the opportunity for feedback.

THE REPORT: A ROADMAP AND DIRECTIONS FOR SUCCESS

We will analyse our findings, collate recommendations and compile a report, while also mapping and documenting your key business processes.