Optimise Your CRM for Lead Capture
Your customers expect a seamless experience when they interact with your business—on social media, mobile, in-store, through the call centre, on your website, and when making a purchase online. High customer satisfaction begins with a healthy Zoho CRM. Poor results are symptoms of loopholes in your CRM. We want to help you identify these loopholes, eliminate them, tighten all loose ends and get your CRM on track for great results.
Identifying convertible leads from your pool of captured leads can sometimes be daunting. If your Zoho CRM is not effectively helping, it needs a Health Check from us. Zoho CRM is well-suited for organising leads captured from web forms, Zoho Lead app, live chat and social media. If your Zoho CRM implementation is done right the information necessary to qualify your leads can be very easily identified.
High Conversion Rate from a Highly Proficient CRM
Keeping up with leads is crucial to lead conversion. Effective distribution of leads to sales reps for follow up is key and your Zoho CRM plays a vital role in this distribution. If it isn’t working for you, your Zoho CRM needs a Health Check from Oscillosoft.
With effective implementation of your Zoho CRM, leads can be assigned to sales reps based on their products, department, location and other factors to enable the most efficient and effective follow up. We love to get your Zoho CRM up to speed for higher lead conversion rates.
Exceptional Customer Service with an Exceptional Zoho CRM Setup
Though 80% of CEOs believe their companies provide a good customer experience, only 43% of customers have had a consistently positive experience with a brand. This is because a modern customer makes an enquiry your Facebook Page and expect your customer representative to beware of this enquiry when they make further enquiries by email or telephone call. If this expectation is not met, customer experience takes a nosedive.
If your customer care rep cannot continue the customer’s conversion from that last point of contact, your Zoho CRM needs a Health Check from us. Fill the form below to get started.